We answer your child care questions

We understand choosing a child care provider for your little one is a difficult decision. That’s why we’ve answered some of our most frequently asked questions about our child care centre. Our 18 qualified educators have many years of early childhood knowledge and can help make the transition to long day care for you and your child as smooth as possible. If you have another question, call our Bundaberg early learning centre today.

Q. At what age can my child start day care?

A. We provide care for children as young as 6 weeks old in our babies’ room. You can view the program for the babies’ room here.

Q. Will you let me know my child’s progress?

A. Yes, of course! Our educators will provide regular updates through daily stories and child portfolios

Q. What kind of outdoor activities do you offer?

A. As the Wide Bay region’s only Forest Learning and Bush Kindergarten, we offer a wide range of nature activities based on the Nature Play QLD program. We also have an adjoining 14,500m nature block to allow children to enjoy supervised explore and play.

Q. Do you have a kindergarten class?

A. Yes, we do. Our kindergarten program is Queensland Government approved and taught by a university ACECQA approved childhood teacher.

Q. How do I pay child care fees?

A. As of July 2 2018, you can pay fees directly to the centre through the new Child Care Subsidy system. You can find out more information on our About page.

Q. Do the children receive meals?
A. We ask families to pack a healthy lunchbox for their children with morning tea, lunch and afternoon tea. Please speak with C2C team members if you are looking for some lunchbox ideas.
Q. Are nappies provided for babies and toddlers?

A. Yes, Nappies, wipes and sunscreen are all provided.

Q. What happens if my scheduled day falls on a public holiday?
A. Cradle to Crayons, along with many other providers in the sector, closes for public holidays. If your scheduled booked day falls on public holidays, fees will still apply as staff and operating costs still need to be covered. The Australian Government’s Child Care Subsidy (CCS) covers up to 42 absence days a year, which includes public holidays. So unless you exceed this quota, you will be eligible for the CCS discount on public holidays.
Q. Do I still need to pay for a scheduled day if my child is sick?
A. Yes, fees still apply for sick days, however the Centre Director may be able to arrange a make-up or swap day at their discretion. The Child Care Subsidy will cover up to 42 absence days a year with no documentation and unlimited sick days if you’re able to provide a medical certificate or similar.
Q. What happens when we go on holidays?

A. Normal fees apply for all absences (including Public Holidays) that fall on a usual day of attendance.

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